Last updated July 18, 2023
This Privacy Policy explains how Pain Reprocessing Therapy Center LLC or our subsidiaries, parents, or affiliates (referred to as “we”, “us”, and “our”) collects, uses, and discloses information about any person, including any organization, in connection with the use of any website, application, API, or service (collectively, our “Site”) which links to this Privacy Policy or which is offered by us to any person using our Site, including any organization or person using the Site on an organization’s behalf (referred to as “you” or “your”).
This Privacy Policy does NOT apply to any information that you may provide to third parties in connection with the Site; the sharing of that information is governed by the privacy policy or other relationship between you and each third party with which you provide information about yourself.
If you do not agree with our policies and practices regarding your privacy as set out here, your choice is not to use our Site or access our Services. BY ACCESSING OR USING THE SITE, YOU AGREE TO THIS PRIVACY POLICY.
- Children Using the Site
Our Site is not intended for nor directed at children under 18 years of age. No one under age 18 may access the Site nor provide any personal information to or on the Site. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on the Site or on or through any of its features. If we learn we have collected or received personal information from a child under 18, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at info@painreprocessingtherapy.com.
- Information We Collect About You
We collect several types of information from and about users of the Site, including:
(a) Personal Information. This is information by which you may be personally identified, such as name, shipping address and billing address, e-mail address, telephone number, payment information (including bank account or payment card details, if you make a purchase from us) or any other information the Site collects that is defined as personal or personally identifiable information under an applicable law. It also includes records and copies of your correspondence (including email addresses), if you contact us. Certain of this information is optional to provide.
(b) General Information About You. This is information that is about you but individually does not identify you.
(c) Information About Your Connection and Usage. This includes information about your internet connection, the equipment you use to access the Site and your usage details, such as any of your search queries or activity logs on the Site. This “log data” may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app or browser when utilizing the Site, the time and date of your use of the Site, and other statistics.
- How We Collect Information About You
We collect personal information and general information about you directly from you when you provide it to us through the Site, such as by creating an account, purchasing products or services from us, or by submitting User Content to us (as described in our Terms of Service). We may also ask you for personal information when you report a problem with the Site.
We collect certain general information about you and information about your connection as you navigate the Site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
We may also collect certain personal information from third parties, provided that you have authorized those third parties to share information with us, for example by making a purchase using a Third-Party Service provider on the Site.
As you navigate through and interact with the Site, we may use automatic data collection technologies to collect certain personal information or information about your connection and usage. The technologies we use for this automatic data collection, and the types of information collected by these technologies, may include:
(a) Cookies. We may use cookies to operate and administer the Site and improve your experience on it, especially if you access the Site through a mobile app or mobile web browser. A “cookie” is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website. For more details on cookies please visit www.allaboutcookies.org.
(b) Log Files and Web Beacons. These are scripts or other files (also known as “tags” or “pixels”) we use to track actions occurring on the Site related to your connection or usage. The use of these files on the Site may potentially result in the retention of personal information by third parties that manage these log files, beacons, or tags.
(c) Google Analytics. Google Analytics is a web analysis service provided by Google LLC. Google utilizes personal information collected to track and examine the use of the Site, to prepare reports on its activities, and to share them with other Google services. Google may use the personal information collected to contextualize and personalize the ads of its own advertising network. We may use Google Analytics to automatically collect information about your connection and usage of the Site.
(d) Hosting or Displaying Third Party Services or Content. Certain key components of the Site are hosted or run using Third Party Services including Meta Pixel and JustUno. These allow the Site to be presented to you as a unified platform. Such platforms provide a wide range of tools to the Site (such as analytics, user registration, commenting, database management, e-commerce, payment processing) that imply the collection and handling of personal information. In addition, we may display content owned or published by third parties on external platforms. This allows you to view and interact with this third-party content directly from the Site. This type of service might still collect web traffic data for the pages where the service is installed, even when users do not use it.
We do not alter these collection practices when we see a Do Not Track signal from your browser.
The Site may also contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the privacy policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services presented to you via the Site.
- How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
To present the Site and its contents (including, but not limited to, content generated by algorithms we use on the Site) to you, or in any other way we may describe when you provide information to us.
To connect you with other users of the Site who also receive services from us.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it or for which you give us your consent.
To provide you with notices about your account.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
To notify you about changes to the Site or any products or services we offer or provide though it (in compliance with applicable law).
To personalize your experience on the Site, for example, to suggest content in which we think you may be interested.
To detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities on the Site; to protect the rights, property, or safety of the Site and others.
To enforce compliance with our policies and to comply with applicable law and government requests or enforce or manage legal claims or accounting and administrative tasks.
We may also aggregate or de-identify the information we collect from you and use this aggregated information to analyze the effectiveness of our Site, to improve and add features, and to conduct research related to the Site and our products and services. We may collect aggregated information through the Services, through cookies, and through other means described in this Privacy Policy. We will maintain and use de-identified information in anonymous or de-identified form, and we will not attempt to reidentify the information.
- Disclosure of Your Information
We may share or disclose certain personal information of users of the Site:
With our personnel, subsidiaries, and affiliates in order to provide you with the Site or in order for you to purchase products and services from us.
To any third parties who offer integrated products or services on the Site, if you request that such third party provides you with their products or services using the Site. The use of your personal information by such third parties will be governed by the terms of their applicable privacy policies.
To social media providers, if you choose to join any social media groups or accounts we may suggest to you.
To a buyer or other successor in the event of a sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about the Site users is among the assets transferred.
To fulfill the purpose for which you provide it, or for any other purpose for which you have given us your consent.
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our Terms of Service and/or other agreements between you and us, or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others.
We may also disclose aggregated information about our users, and information that does not identify any individual, without restriction. The sharing of such aggregated personal information is not subject to this Privacy Policy.
SMS consent will not be shared with third parties for their marketing purposes.
- Your Choices
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with control over the visibility of your personal information, which you can access via your account within the Site or by emailing us at info@painreprocessingtherapy.com.
Please note that certain functions or features of the Site may not operate properly if you change your information sharing settings.
You may also send us an email to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Finally, you may use your mobile device, computer, or other internet-connected device’s settings to change how your device retains and uses information provided or collected by applications such as the Site operating on that device. We encourage you to familiarize yourself with your device’s settings before contacting us with a request to modify or delete any of your personal information.
- Your Data Privacy Rights
Depending on your location of use of the Site and the location of your primary residence, you may have the right to exercise certain data protections, including the right to request that we delete, amend or provide you with access to your personal information. For example, California Civil Code Section § 1798.83 permits users of the Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to info@painreprocessingtherapy.com.
We respond to all requests that we receive from individuals who wish to exercise their data protection rights in accordance with applicable data protection laws. You can contact us with your request by sending an email to info@painreprocessingtherapy.com. You may also file a complaint with your local data protection authority about the use of your information on the Site.
The rights that you have, depending on the jurisdiction in which you live, may include:
Accessing, correcting, updating, or requesting deletion of your information.
Objecting to processing of your information, asking us to restrict processing of your information, or requesting the portability of your information.
Opting out from receiving marketing communications that we send you at any time. You can exercise this right by selecting the “unsubscribe” or “opt-out” link in the marketing emails we send you. Additionally, you may update your email preferences by changing the settings in your account.
Withdrawing your consent at any time if we have collected and processed your information with your consent. Withdrawing your consent will not affect the lawfulness of any processing that we conducted prior to your withdrawal, nor will it affect processing of your information conducted in reliance on lawful processing grounds other than consent.
Complaining to a data protection authority about our collection and use of your information. For more information, please contact your local data protection authority.
We are a controller of your information for data privacy purposes. Our legal bases for processing your personal information as described in this Privacy Policy are the performance of a contract with you when we provide you with our Site, your consent to our processing of that information, and our compliance with legal obligations, including by protecting our Site from abuse or fraud as described in our Terms of Service. For purposes of the UK and EU General Data Protection Regulation 2018, our data controller is PRT Ventures LLC, at 9777 Wilshire Blvd, Suite 1007 Beverly Hills, CA 90212. Note that third parties using the Site may also be controllers of your information; you should contact these third parties and review their privacy policies if you have questions regarding how they use the information you provide to them.
- California Privacy Rights
During the preceding 12 months, we have collected, used, and shared the categories of personal information described in this Privacy Policy. We do not consider the ways we share your information as a “sale” for purposes of California law. California residents have certain rights to access and delete their personal information and to request transparency about our privacy practices. If you would like to access or delete your information, or otherwise exercise your rights under the California Consumer Privacy Act, please see Section 7 of this Privacy Policy. Once we receive your request, we may verify it by requesting information sufficient to confirm your identity, including by asking you for additional information. Consistent with California law, if you choose to exercise your rights, we will not charge you different prices, provide different quality of services, or discriminate against you in any way for exercising your rights, unless those differences are permitted by law. If you would like to use an agent registered with the California Secretary of State to exercise your rights, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf.
- Data Security, Retention and Transfers of Information
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Site or to us through the Site, including if you email us. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.
We retain all information we collect from you for only as long as we need in order to provide our Site or our products and services to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain your information depend on a number of factors, such as the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, our purpose for processing the information, and any legal requirements.
We are based in the United States, and our Site is offered to persons located in the United States. As such, information about you will be transferred to, and processed in, the United States, which may not be your country of residence. Your country of residence may have data protection laws that are different to the laws of the United States and, in some cases, may not be as protective. We have taken appropriate safeguards, such as standard contractual clauses, to require that your information will remain protected in accordance with this Privacy Policy in such instances.
- Changes to Our Privacy Policy
It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account or through a notice on the Site. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting the Site and this Privacy Policy to check for any changes.
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at: info@painreprocessingtherapy.com.